Featured Services
Delivering Efficient Services
Softworld solutions meet that need by minimizing actual and perceived wait times, targeting expertise and promotions, and personalizing every touch point.
Hyper-Personalization
Digital Transformation
Collaboration with Fintechs
Whole-of-Bank
Who we are
From online through onsite, inform and empower your customers
- Internet and location-based mobile applications enable the customer to find a branch, schedule an appointment, and prepare for the appointment before arriving on site
- On arrival, the customer can check quickly in via self-service kiosks, mobile devices or reception
- While waiting, they remain informed about their upcoming appointment via mobile virtual queuing alerts and gain relevant insights from digital signage throughout the environment
- At the end of the appointment, the customer is invited to provide immediate feedback about their experience using a mobile device equipped with a state-of-the-art Softworld application
Financial solutions
Smart operational tools help employees personalize each interaction
Post-service customer feedback
combines with wait time and transaction time data to generate the analytics needed
Mobile virtual queuing solutions equip
Employees to connect with customers wherever they are
Mobile virtual queuing solutions
equip employees to connect with customers wherever they are
Complete customer service history
Data is captured during every engagement, stored, and accessed through real-time dashboards.
To maximize resource allocation
customers are segmented by service need and tracked via software
Scheduled customer appointments
Employees have the information needed to prepare the right onsite or remote expert for a productivity
