Featured Services
Queuing solutions for government offices
A smart queue management system for ensuring safe, smooth customer journeys and improving staff efficiency in public services & government offices
Our Solutions
Appointment scheduling
Data, analytics and reports
Mobile ticket and virtual queuing
Customer feedback
Seamless customer journeys with integrated solutions
Softworld
provides integrated solutions that help you manage customers before, during, and after service. From appointment booking and check-in, to queue management and service delivery, everything is integrated to create seamless customer journeys.
To make sure that government offices and public agencies can cater to customers from all backgrounds, we’ve developed omnichannel customer journey solutions to provide accessible touch points across different channels and spaces. Your customers can connect to your services in physical or digital environments, or a mix or both.
Improve operational efficiency with customer journey management solutions
Government offices across the world are facing the problems of skills shortages, increased efficiency targets, and more demands on time and budget than ever before.
Our solutions cover complete customer journey management and implementation, including experience design, mobile solutions, technical deployment, measurement and ongoing support, so you have everything you need to hit your efficiency targets.
Technology solutions
Smart queue management system for government offices
Reduce customer wait times for purchases
Optimize resources and improve staff efficiency
Increase customer satisfaction
Streamline processes and improve service quality
provides integrated solutions that help you manage customers
customers can connect to your services in physical or digital environments
Manage citizen flow
Minimize the risk of virus spread in your service areas
Implement social distancing queuing for citizens
Improve staff efficiency
Safe queuing in public and government offices
The current situation regarding the COVID-19 pandemic poses challenges for public service providers. Some government offices and agencies need to remain open while dealing with restrictions.
How can government offices ensure safe customer journeys and work environment for staff, while also striving to deliver services and improve customers’ satisfaction?