Queue Management

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Queue Management

Don’t Keep Your Customers Waiting

Decrease customer wait times, improve waiting line management, and increase revenues with Wavetec’s enterprise Queue Management Solutions

Why Choose Softworld's Queue Management Systems?

Wavetec’s customer experience solutions are based on the Wavesphere Philosophy – ORGANIZE, ENGAGE & MEASURE waiting times and statistics from disconnected service areas to enhance customer experience at key touch points.

Excessive queuing and waiting are among the leading causes of consumer dissatisfaction in banks, retail stores, hospitals and government institutions & Wavetec’s queuing systems solve that problem.

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Solution 1

Enterprise Virtual Queue Management System

Turnkey solution to manage customer flow

A complete system that caters to diverse queuing needs – be they basic queuing requirements or interconnected multi-branch, multi-region enterprise solutions. Our queue management system allows customers and visitors to enter a queue by taking a ticket via the Self Service Ticketing Kiosk, Web Ticketing, Mobile App and/or Online Appointment.

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Key Features

Content-Strategy1

Predicts waiting times accurately

Visual-Interface1

Allows you to customize your settings

Creative-Minds

Intergrates with different platforms

Engineering-Services

Provides performance insights via forms and dashboards.

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Solution 2

WhatsApp Queuing

Smart Touchless Queuing

WhatsApp queuing is a fully integrated customer experience – the queue can be joined at any time and from anywhere, complete with real-time queue notifications. It is built on the premise of innovation, aiming to improve customer experience and increase staff productivity.

Solution 3

Mobile Queuing System

The Platform for Mobile Revolution

Take a step forward with Wavetec’s queuing app, Mobile-Q. This online take a number solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple online queue management mobile app, and join the queue when it’s their turn.

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Key Features

Content-Strategy1

Assign ticket numbers using a smartphone

Visual-Interface1

Provides directions to the nearest branch

Creative-Minds

App shows alert once your number is up.

Engineering-Services

Book online appointments

Solution 4

Linear Queuing System

Single Queue, shorter wait, happier customers

This ticketless, single line queuing system is a cost effective way to manage queues fairly and smoothly at retail and pharmacy check-outs. With electronic linear queues, customers are treated on a ‘first come, first serve’ basis. As customers reach the front, they are called to the next available counter when the teller presses a button.

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Reports, Dashboards & Predictive Analysis
Managers access real time business intelligence reports and dashboards through a centralized reporting system.

Spectra, Wavetec’s live reporting system and manager dashboards are integrated with the different facets of the queue management system thus they form a complete business intelligence module. Spectra is a complete enterprise solution that is capable of extracting comprehensive insights in terms of customer flows,staff performance, service area efficiency etc.

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The Softworld Advantage

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End to End Turn key Solution Provider
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3 global development hubs
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Customizable workflows
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Global Support and Infrastructure
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Integration with existing systems supported
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Incremental product and software roll-outs